Starter
A simple starting point for smaller MSPs.
$79/month
Up to 10 managed client businesses
7-day free trial for eligible new accounts
- Branded monthly reports
- Ticket and SLA insights
- Report preview and download
Client reporting for growing MSPs
Turn MSP Performance Data Into Client Reports That Prove Your Value
Create branded client reports, import resolved-ticket counts from Syncro, and add uptime, SLA compliance, and response-time metrics manually or by CSV. Review each report before publishing it to your client portal.
Plans for up to 10, 25, or 35 client businesses.
Sample Report Preview
Sample dataClient
Northstar Dental Group
Reporting period
August 2026
SLA compliance
96.4%
Tickets resolved
142
Avg. response time
18 min
Managed-device uptime
99.8%
Ticket trend (weekly)
W1
W2
W3
W4
Automation hours saved
34
this period
Client Reporting Shouldn't Consume Your Team's Time
Many growing MSPs pull information from different systems, clean spreadsheets, calculate service metrics, and manually assemble monthly reports. The process takes time, creates inconsistencies, and makes it harder to communicate the full value of the MSP's work.
Scattered Information
Ticket, uptime, security, and automation data may live across multiple systems.
Manual Reporting
Teams can spend valuable time preparing spreadsheets, screenshots, and presentations.
Value Is Difficult to Show
Clients may see ticket counts without understanding the outcomes and business value behind the work.
The Product
One Reporting Layer for Your MSP
MSP ReportPilot organizes your monthly metrics into branded reports that you review and approve before clients can access them.
Automated Monthly Reports
Prepare consistent client reports without rebuilding them every month.
SLA Performance
Present MSP-supplied SLA compliance and average response-time metrics.
Ticket Insights
Import monthly resolved-ticket counts from mapped Syncro customers.
Uptime and Device Health
Report MSP-supplied uptime. Mac device collection is a separate pilot feature.
AI-Written Summaries
Draft readable executive summaries from your report metrics on eligible plans.
White-Label Reporting
Present reports using the MSP's own logo, colors, and client-facing identity.
Syncro imports resolved-ticket counts. Other report metrics are entered manually or imported by CSV; review source accuracy before approval.
How It Works
From Connected Data to Client-Ready Reports
Step 1: Connect
Connect Syncro and map customers to your ReportPilot clients.
Step 2: Synchronize
Import Syncro resolved-ticket counts and add other metrics manually or by CSV.
Step 3: Review
Review source metrics and, on eligible plans, the AI-generated summary.
Step 4: Deliver
Approve the report, notify assigned viewers, and share the portal or download a PDF.
AI explains the report metrics. Syncro supplies resolved-ticket counts; the MSP supplies uptime, SLA compliance, and response time. Reports remain private until approval.
Integrations
Syncro Ticket Reporting, Connected
Syncro resolved-ticket imports are available. Uptime, SLA compliance, and response time are supplied manually or by CSV. Additional integrations are planned.
Syncro
Available: resolved ticketsNinjaOne
PlannedAutotask
PlannedConnectWise
PlannedUsing another platform? Tell us which integration you need.
Designed for Growing MSPs
Small MSP Teams
MSPs with approximately 1–15 employees that need a repeatable reporting process.
Client-Focused Providers
Teams that want to improve monthly reports and quarterly business reviews.
AI Service Providers
MSPs that need a clearer way to demonstrate automations, time savings, and measurable value.
Get Started
Make Client Reporting Easier
Bring your monthly metrics, branding, and client report approvals into one workspace.
- Import resolved-ticket counts from Syncro
- Add monthly metrics manually or by CSV
- Review private drafts before publishing
- Share approved reports through a client portal
- Set up your workspace with an onboarding checklist
- Use your own logo and brand colors
Pricing
Simple pricing for growing MSPs
Choose a plan based on how many client businesses you manage. New eligible accounts can start a 7-day free trial.
Growth
Room to grow your client reporting.
$119/month
Up to 25 managed client businesses
7-day free trial for eligible new accounts
- Everything in Starter
- Up to 25 managed clients
- AI-assisted executive summaries
Scale
More capacity for established teams.
$199/month
Up to 35 managed client businesses
7-day free trial for eligible new accounts
- Everything in Growth
- Up to 35 managed clients
- Client reporting portal
Create your account, choose a plan, and review the trial and billing details at checkout. Your trial begins when your subscription starts.
Frequently Asked Questions
Ready to Simplify Client Reporting?
Create your account to get started, or contact us with questions about reporting and integrations.